AVImark Sync

Overview and Installation

What is AVImark Sync?

AVImark Sync is a back-end system for moving data back and forth between your AVImark database and the AVImark Sync server. AVImark Sync itself is not a separate product, but it is the data synchronization “backbone” that enables many other products.

For example, with PetWise Websites, your customers can log in to your clinic’s website and see records for their own pets. This information gets from AVImark to the website by means of AVImark Sync. Another product, MSS eMinders, has a web interface which depends on AVImark Sync for data synchronization. In the future more products will also take advantage of this bi-directional data synchronization platform, enabling new mobile and web-based capabilities.

AVImark Sync is the piece of software that runs on your AVImark server at the clinic and communicates over the Internet with the AVImark Sync server.


AVImark Sync must be installed on the AVImark server. You can continue using AVImark while you run the installation program. To install AVImark Sync, click here.

On Recent AVImark Versions

AVImark has a built-in menu item to register an AVImark Sync account and start the installation.

  1. Open the extended Utilities menu by holding Ctrl + Shift on the keyboard while you click the Utilities menu.
  2. Click “Install AVImark Sync” and follow the instructions shown.
  3. Be sure to read the Important Information page.

For Older AVImark Versions

  1. Obtain your registration information from technical support if you have not already received it when you signed up for services. This information should include a numeric ID and a random alphanumeric key.
  2. On the AVImark server, log in to Windows as an administrator.
  3. Download the AVImark Sync installer here.
  4. Run the installation program you just downloaded and follow the step-by-step installation process.  The whole process will usually take 5 minutes or less. Refer to the Troubleshooting page if you encounter any problems.
  5. Be sure to read the Important Information page.

The Details

Windows Services and Automatic Startup

AVImark Sync runs automatically in the background when you start the server computer. You do not need to start it manually. Additionally, since it can run on its own at startup, it does not require a user to log in to the server. It works quietly in the background and does not require any user intervention during normal operation. There is no direct user interface and there will be no icon cluttering the notification area (more commonly called the system tray).

AVImark Sync achieves this ability by running as a Windows service, sometimes also referred to as an NT service. Windows services are programs that run automatically in the background and do not require user interaction. For example, many hardware drivers and anti-virus programs use Windows services. As another example, most clinics that use AVImark in client/server mode run AVImark Server as a service. The Windows operating system itself also installs many services to provide core Windows features.
In this context, when we speak of the “AVImark Sync service,” service does not refer to our subscription based products but rather to the AVImark Sync software, which runs as a Windows service program.

Data Use Agreement

It is important to us that you understand how your data is used in connection with our services. The following paragraphs are excerpted from the software’s license agreement for your information only and do not constitute a legal agreement. The sections below are not the full license. Please read the full license agreement presented when you install the software. In the event that the reprinted text below does not match the actual license agreement presented during installation, that license shall prevail rather than the reprinted sections below. “MSS” means McAllister Software Systems, LLC.

Content License

During the term of this Agreement, Customer grants MSS a royalty-free, worldwide, non-exclusive license to access, edit, modify, adapt, translate, exhibit, publish, transmit, participate in the transfer of, reproduce, create derivative works from, distribute, perform, display, and otherwise use Content, including through Customer’s practice management software, and to generate new information through AVImark functionality or other Subscription Services, solely for access and use by the Customer or affected Clients, and otherwise for the benefit of Customer and Client pursuant to this Agreement.

Subscription Services

MSS may access electronic records regarding the Customer’s clients and their pets (“Individual Information”). All Individual Information will be encrypted or otherwise protected when transferred to MSS. MSS shall implement appropriate safeguards and data security protocols to prevent the unauthorized disclosure of Individual Information. All information gathered by MSS will be used for providing SUBSCRIPTION SERVICES, providing CUSTOMER SUPPORT and for the limited purposes set forth in this section. Customer acknowledges the value to veterinary science and the veterinary industry of statistical information on diseases and treatments and of the benefit of assisting MSS or third parties who market their products and provide useful information to the veterinary industry, including veterinarians and pet owners. CUSTOMER AGREES THAT MSS MAY ANALYZE AND/OR AGGREGATE WITH DATA FROM OTHER CUSTOMERS DATA FROM CUSTOMER’S DATABASE MAINTAINED IN CONNECTION WITH THE SOFTWARE, AND MSS MAY DISCLOSE DE-IDENTIFIED DATA (I.E. STRIPPED OF INFORMATION THAT IDENTIFIES CLIENTS OR THEIR PETS) TO THIRD PARTIES IN CONNECTION WITH SUCH ANALYSIS AND/OR AGGREGATION. Individual Information or data that personally identifies clients or their pets, including financially identifiable information which would allow individual clinics or natural persons to be identified, will not be exchanged or sold. MSS may disclose Individual Information to fulfill legal or regulatory requirements if we believe, in good faith, that such disclosure is required or necessary to protect others’ rights or to prevent harm, or in accordance with the Customer’s instructions.

AVImark® Sync Service Application